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      Privacy Policy

      Brava Residential Pty Ltd

      September 2025

      1. Purpose

      This Privacy Policy explains how we collect, use, disclose, and store personal information in the course of providing real estate services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable real estate legislation in the Australian Capital Territory (ACT) and New South Wales (NSW).

      2. What Personal Information We Collect

      • We may collect personal information including:
      • Your name, date of birth, and contact details (address, phone number, email).
      • Identification documents (e.g. driver licence, passport) for verification purposes.
      • Financial information (e.g. bank account details, proof of funds) relevant to property transactions.
      • Employment details for tenancy applications.
      • Property ownership and tenancy history.
      • Trust account information and transaction records.
      • Any communications you have with us (emails, phone calls, in-person meetings).
      • CCTV or audio recordings from our office premises, open homes, or inspections (where applicable).

      3. How We Collect Personal Information

      We may collect personal information:

      • Directly from you (in person, by phone, by email, through our website).
      • From third parties (e.g. property owners, tenants, landlords, real estate portals, marketing agencies, conveyancers, mortgage brokers).
      • Through publicly available sources (e.g. land title registries).
      • Via CCTV or audio surveillance systems at our premises or open homes (where in use).

      4. Why We Collect Your Information

      We collect your personal information to:

      • Facilitate property sales, purchases, leasing, and management.
      • Verify your identity and eligibility for transactions.
      • Manage tenancy agreements and applications.
      • Maintain trust account records and meet legislative requirements.
      • Conduct marketing, advertising, and open home inspections.
      • Communicate with you and keep accurate records.
      • Comply with legal and regulatory obligations in the ACT and NSW.

      5. Disclosure of Personal Information

      We may share your personal information with:

      • Property owners, tenants, landlords, buyers, and sellers.
      • Conveyancers, solicitors, mortgage brokers, and financial institutions.
      • Tradespeople, contractors, and service providers.
      • Regulatory bodies, law enforcement, and government agencies when required by law.
      • Technology service providers (e.g. cloud storage, customer relationship management systems).
      • Real estate marketing portals and related service providers.

      We do not sell or rent your personal information to third parties.

      6. Overseas Disclosure

      Some service providers we use may store or process personal information overseas (e.g. in cloud storage). Where this occurs, we take reasonable steps to ensure that these providers handle your personal information in accordance with the APPs.

      7. Security of Your Information

      We take reasonable measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:

      • Secure storage (physical files and password-protected electronic systems).
      • Staff training in privacy and data protection.
      • Access controls and monitoring.
      • Secure disposal and destruction of personal information when it is no longer required.

      8. Retention of Records

      We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws in the ACT and NSW. This includes statutory retention periods under the Property and Stock Agents Act 2002 (NSW) and the Agents Act 2003 (ACT) for trust account and transaction records.

      9. Access and Correction

      You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Requests can be made in writing to the contact details below. We will respond within a reasonable period in accordance with the APPs.

      10. Direct Marketing

      We may use your personal information to send you property updates, newsletters, and promotional materials. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

      11. Cookies and Website Analytics

      When you visit our website, we may collect statistical data via cookies to improve your browsing experience. You can disable cookies through your browser settings, although some website features may not function properly.

      12. Complaints

      If you believe we have breached the APPs, you can contact us in writing. We will investigate your complaint and respond within a reasonable period. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

      13. Contact Us

      Brava Residential Pty Ltd
      Level 2 /59 Wentworth Ave Kingston ACT 2604
      info@bravaprojects.com.au
      bravaprojects.com.au